I purchased a Samsung 52 inch plasma TV model # HPR5052 X/XAP on November 24, 2005 in Caracas, Venezuela.

In the first days of August 2006 I called your Customer Service Call Center located in Panama. My claim was filed under Customer # 30ssss, Order # 40005sssss. The TV was retireved by Samsung from my home on August 16, 2006. After that, I have called Samsung Customer Service multiple times, and always been told my case is under review for a replacement. I have repeatedly e-mailed '[email protected]', who appears to be the Service Center supervisor, without having yet received a response to my claims.

More than two (2) months have gone by since I filed my claim, and I have yet to receive my repaired TV or a replacement for said TV set.

This is certainly not the way to build loyal and satisfied clientele.

José

bbo Financial Services Inc.

Fontabelle, St. Michael, Barbados