On 1/8/2011 I purchased an upscale Samsung Range Model FTQ353iWUX/XAA at hhgregg in Brandon, Fl. After noticing that the oven does not cook properly, I purchased a range Temp gauge. I found that when the range pre heat alarm rings, the oven is actually 75 degrees below the set temperature. It takes the range an additional 20 to 30 minutes to reach the set temperature which negatively effects the cook times. I called Samsung at 800 726-7864 and spoke to a “Cedrik” who refused to give his last name but gave an ID #129. He advised that this was a common problem and to set the temp up an additional 75 degrees. This would be fine except after 20-30 minutes the oven temperature would be 75 degrees to hot. “Cedrik” was less than helpful. I would strongly advise anyone considering a Samsung Range to reconsider and look at ranges from reputable manufacturers.