Samsung has the worst customer support i ever had to deal with. I have everything samsung in my home. Until i purchased a new tv. The images looked as if someone took some hair grease and placed in the picture tube. I called the company to see what can i do. To start i was hold for ever before my call was picked. The first rep i spoke to she was nice not that happy because she did let me know that she was new to the company, that's ok so she transf. The call to a s/rep. Who was so nasty that she should of took off. I'm sadden to say that this company should train there reps on how customer service rep should handle all types of calls. Samsung lost a new customer.