Our stainless steel side by side Samsung refrigerator looks great in our new kitchen but it doesn't work. No one really knows how to fix it. Oh, they say they do and repairmen have come out three times to the house. We have paid for the visits and for a new part which did not fix the problem. I researched the large and complicated web site for Samsung and read all the wonderful facts about this incredible hi tech computerized machine, but really, it is junk. And Samsung does not have a service phone number to call. Everything directs you want to dealers who can not fix them. But they will keep coming and charging you. I wish I had seen this complaint forum BEFORE we bought Model RS2545SH. I would NEVER have bought it and advise you not to either.