we boutght the timeshare from sandos caracol on March 09, and tried to do resveration for our vacation and there is a lot of complications. So finally we decided to cancel and contact with their customer service. I do not wish to tell their name but they all are piece of shit(excuse for my language). Whoever goes to cancun, MX . Do Not Buy Time share again Do Not Buy Timeshare because we lost over $3000 usd ...