Beware of wolves in sheep's clothing. It is sad that this company uses a team of people to scam people. Stay away from them. Do NOT believe anything they tell you. I have been traveling to Cancun for 25 years and I thought I was wise enough to avoid being taken. These people take the cake. They make false promises. They give you gifts, and make you feel so special. They are liars. I have been trying to get 3, 000 dollars back for nearly two months and NEVER signed a contract. They are crooks. They pry on people...DO NOT TALK TO ANYONE AT THE AIRPORT-especially with a guy named DANIEL by the car rentals. ALL PEOPLE AT SANDOS ARE CON ARTISTS. They work in teams to scam you. They have a sales rep tailored for all clients.