About a week ago, after shaving with a Shick Quattro (with a new blade), I got really bad razor bumps that turned into acne, one pimple of which I still cannot get rid of. At the height of this acne (a few days ag0), I called Schick to complain. That was a mistake and a waste of time. The customer service rep on the other end could not have been more patronizing or generally unhelpful. I was obviously upset because of these gross bumps, and I told her as much. In a very defensive and unpleasant manner, she offered lame excuse after lame excuse, blaming me for using an old blade, or the wrong cream (neither of which happened). I suggested that it may have been, in fact, Shick's fault, and that they might want to investigate. She flatly refused, saying they could only do that if I sent the razor to them for testing. (So I am supposed to pay for that?). At this point, I finally just said bye and hung up, even more frustrated than before I called. Schick (and its rep) had just succeeded in adding insult to injury. I am debating calling them back to push for her firing, I was so offended. In any event, if I had any hesitation in switching to Gillete, I have no longer. Stay far away from these clowns, unless you like being made to feel frustrated and patronized.