I was told that I could decide if I wanted a monthly service & then they came out as they wished & billed me. When I called to complain, the guy read me a line which stated they had no program like this & the person who sold wouldn't say this basically callingt me a liar. He was rude & condescending--reading me back same statements as if I did not understand English. He cancelled my service & only wanted to know when I would fork up the amount due. Without contacting me, they sent this balance to collections.