I was looking for a flight to Singapore, I came across the company Seabreeze Holidays Ltd. I made a phonecall to enquire about the price of flights to Singapore. The agent that was dealing with my enquiry was called Sam (Ejay). He found a flight for me on my specified date and price of 649 inclusive of tax and told me I could ‘Hold’ the seat for 50 or 100 pounds. I asked if I changed my mind would I get my money back, he advised me yes and that he would send the invoice through with the flight details the next day.

When the invoice did come though to my email address the cost of the flight was much more than specified. It included credit card charge of 22.22 pounds and booking fee of 25 pounds bringing the cost of the flight up to 694.22. I called up immediately and asked for the seat to be cancelled as I had not been told about these charges over the phone. I was told to print off the invoice, mark a cross through it and send it through to the accounts department in which I did. I asked Sam to refund my 50.22 pounds and I was told by him that he could not.

I am annoyed that I was not told about the extra charges upfront over the phone and annoyed that 50.22 pounds was taken from credit card and not refunded as asked for and promised. When I did call up I was dealt with in a very rude manner by the sales staff. I feel I have been cheated out of my money and sales procedures were not followed. I Appreciate on the invoice that followed it states ‘Tickets are non-refundable, non-changeable and deposits are non-refundable.All fares and schedule are subject to change without Prior notification. Full payment will secure the fare, deposit is non-refundable and does not guarantee final price. This booking has been placed with ATOL.75GBP cancellation per person before ticket issue and after non refundable’. However as stated before I was not advised of the terms and conditions over the phone and was not told that my 50.22 was to be used as deposit purposes. I have held flight seats with other travel companies for upto 3 days with no charge. These people are RIP OFF Merchants. I have written to them aking for my money back. I would ever recommend this company again and surprised they are still in business.