After contacting your on line support i found this most unhelpfull while trying to register my new product it comes up invalid product and serial number even though i am copying off the box also your backup utility asked for an update then asked for a product code that i could not find so now i am stuck on a trial i will be reporting this to ministry of fair trading as this all seems very misleading and i am now sorry i brought a seagate drive and will contact dick smiths to see if i can get a refund and buy another brand that isnt so misleading your customer support agent donnie was most unhelpfull and sarcastic.