My wife and I purchased a Whirlpool washer and dryer combo (over $3, 000) from the Columbus, GA store. We had to wait over three weeks for delivery. When they finally delivered it, they could not get the dryer to work. We had to wait two more days for a tech person to come by. He did come by and had it working. The next day, the washer and dryer stopped working. We contacted the customer solution center and they said it would be over a week before someone could come by. After much complaining, they finally moved it to three days later (Monday, in which I would have to take off again). Finally, I tried the local store to see if they could help. After much exasperation, I asked them to pick up the units and refund our money. They said it would be a week before they could pick them up. It would be another 7 to 10 days after then before we would get our money back. It is a shame that they are only nice and helpful when they are trying to sale you something. We will never step foot in another Sears store or purchase anything from them online!!!