I waited two weeks for service to repair a leaky dishwasher. The servive rep said that the leak was coming from a connection to the faucet and could not fix it because it was a plumbing issue. I explained that Sears installed the dishwasher and connected the unit to the faucet and should therefore fix it. The technician explained that it was company policy for him not to repair the connection.

I called customer service and spoke to Ms. Cheeley in Atalnta. SHE WAS EXTREMELY RUDE!!!
I explained that I do not object to paying the $129 service fee however I would like for them to repair the connection. If they refuse to repair the connection (that Sears installed) then they should at least reduce the traveling fee for the technician to something less than $129. MS. CHEELEY REFUSED MY REQUEST.

Special Note: My wife and I moved into a new home about 1.5 years ago and bought $10, 000 worth of appliances from Sears. We did not hestitate because we heard that Sears was a good company that stood behind its products. WHAT A JOKE!!!