My husband and I bought all new Sears Elite appliances in February, 2008. Our refrigerator has not worked since we have had it. We have had three service calls on it and it has been repaired three times since and is still not working properly. The freezer temperature keeps rising so it is not freezing our food. The refrigerator is up to 54 degrees and we have had to use our neighbors refrigerator plus throw out hundreds of dollars in meat, dairy products, breads and vegetables which Sears will not reimburse us for. They refuse to replace this lemon of a refrigerator and keep trying to fix it.

I do not recommend buying any Sears products to any consumers because they have a poor customer service base and try to get the customer to purchase ANOTHER service policy when they have not fulfilled the one that comes with the appliances. This has been the worst experience we have had and we are sorry we bought all these appliances from Sears! Never again!!!