Never in 40 odd's year's have we been so Mad at Sear's and WILL NEVER Buy an Appliance from them Again. Have a less than 2 year old Front Load Washer, a Big Part was Replace in Dec. 2008!!!. 1st week in June 2009 I called as it was Not Spinning well did not get a Tecnician out here till the following week!!!.. We have Nothing Bad to say about the Technician at all he only work's for them, well They did Lie to him to by saying the Part would be Shipped ASAP ...after many call's to Sear's we Checked Up's the Part was Ordered today June 22 nd!!!... They are Lying now for what ever reason and that is something I will Not Stand For..10 load's of wash we had to take to a Coin Washer which cost $2.50 a Load do they Care Hell No...and I for one am sick of them.. I have a Lemon and feel that the Washer breaking down 2 times in a short time should be Replaced!!! They Lie!!!