Our 1-1/2 year old Kenmore washer needs a new transmission. No, we didn't purchase the extended warranty thinking Kenmore was a good brand and would last a number of years. We are retired and have no children at home so it isn't as though a family of 5 is using it. Maybe 2-3 loads a week maximum. The people I've talked to at Sears say it's our problem, the machine may fail at any time. They are not interested in keeping us as a customer and apparently don't care that the product is shoddy. I think Kenmore used to be a good brand, but no more. I'll be researching something else for a replacement and will think twice before purchasing other Sears products given the poor service.