I called for service on my new range and the repairman never showed up. I wasted my day off waiting. No excuse, just didnt show. So they rescheduled me for 2 weeks later. That day I called at 845am (and you can check they have a record of my call, I asked is he coming and was told yes.) At 350pm I called again and they said the technician called me repeatedly and I wasnt home. I am a physician and I was on call. First, why would I call you if I wasnt home!!!??? Second, he lied becasue my cell phone records EVERY call and I was never called. I offered to run over to the local sears store and show them my cell as proof. They put me on hold for 15 min periods. It was a culture of clowning around.

I then went to the internet trying to find someone in the know and I found entire websites out there about sears bad repair service. I cant believe you wasted 3 of my weekends. You need to make good on this intentional and reprehensible behavior!