I was referred to A&E Factory Service by the company (Factory Builder Store) where I purchased my refrigerator. They indicated A&E does all services under warranty. I have had the same technician come out twice to fix a drain in my freezer. Both times have been unsuccessful and most recent visit resulted in the freezer not working at all. When I called to get someone back out they indicated that it will be another week for them to repair their own damages. This company does not know how to provide client service!