Sears' A&E Services sent out a truly incompetent technician to our house THREE times to repair our dishwasher. Each time, he ordered a completely new part and tried to install it. On the third time, he even broke the latch door. (This was a brand new, top of the line stainless steel dishwasher.) The total for parts and service that he internally billed Sears was over $1100 according to the receipts. On the FOURTH time, Sears sent in the REAL repair guy- an ace named Ted (if you are getting service in the Monroe Country, Brown County, Greene County area) and he fixed the problem instantly. Of course, Sears only sent in the terrific guy on the 4th and final attempt- after which they would have given us a new dishwasher. Be sure to ask for EXPEDITED service in between visits or it will be 4 weeks (4 visits, each one week apart). Also if your technician seems like the village idiot, ask them to send out Ted instead!