I purchased a Samsung washer in October of 2010 for a kitchen remodel. The appliance was delivered in November and installed, but never worked: the spin cycle gave a 6E error. The first appointment the technician was not able to replicate the error with an empty machine. The error re-occurred when clothing was in the machine. During a second appointment the technician was able to replicate the error and diagnosed a defective motor; a new motor was ordered. The new motor arrived and a third appointment was scheduled; during appointment #3, when the technician was over an hour late, it was discovered the motor was damaged during shipment. A second motor was ordered and received. Today is appointment #4, my fourth day taken off from work and over a month without use of a brand new washer. Today's appt. window was 10-2; just prior to 2 I called to confirm the appointment. During the call the customer service agent apparently entered a note in the wrong field which caused the appointment to be cancelled. I've now been on hold for over 45 minutes waiting for a supervisor. A bad experience start to finish.