We had this company clean our ducts in September-while doing this they broke the window in our basement. Basically after going back and forth with them forever...a month almost to the day we finally got our window back. They never once initiated the calling process in regards to us getting back our window-we always had to call them-everytime they said they were coming to bring our window they never showed up-tried dealing with the Manager a Kevin Cowan and he seemed like he was sympathetic to our situation but in the end he was "screwing us around" as well-this was the first and last time we will ever have our ducts cleaned by this company-tried complaining to Sears head office but it seems like Sears doesn't really care either-i guess just as long as they have your money-they don't care what kind of service or impression one has of their company and their service.