I placed an order with Sears .Com on November 11, 2009. The item was a green pea coat for my daughter for Christmas. It was supposed to be delivered to my home, but they have said that it was sent to a Sears store in Portage MI. I had gone to my local (30 minute drive) Sears store where a wonderfull caring employee named Pam has called Sears .com 4 times for me. They tell me a bunch of lies about how it is being shipped to my home but it takes a special team to retrive the package and ship it to me. At this point that will be Christmas eve. I have asked if I can drive to this store(1 1/2 Hour drive) and pick it up? But they have told me they can't answer that the special team will do the retrival. I really want this coat or I would have told them to shove it weeks ago. I remember when Sears shipped things between stores on a daily basis. This is so stressfull I thought I could order it get it and be done. I email customer service on a daily basis and get told a pack of lies about delivery or a beat around the bush and don't get my question answered. You can bet that if I don't get this coat before Christmas this is the last I do buisness with Sears. What a bunch of uncaring jerks with a poor excuse for customer service. I have used ther catalog service since 1977 and have never been unhappy with them untill now.
Thank you Cindy Carter