9/22/2010

I purchased a pair of prescription eyeglasses with anti-glare in May 2010. Permanent water-like spots developed all over the lenses which couldn't be washed off with mild soap or the glasses cleaner Sears provided. I have returned them as defective per their direction (defective anti-glare coating diagnosed), and it has taken 30 days and I still don't have them back. They're not good a communicating, and their store manager is always off at another store and too busy to remember to return calls. Now, my newest glasses that I purchased through them August 2010 are developing the same problem. I'm waiting to get my other pair before I report the issue with these. I wouldn't be so upset if they were a) more responsive b) more timely c) this wasn't happening a second time.

Note that my email complaint to Sears Optical came back, directing me to go to US Vision, as that's who owns either that particular location or all locations.