hi guys last night while putting on my snow tires on my o8 f-150 my 3 ton floor jack rolled backwards and bent.i called my local sears store and told them i was glad i was, nt undernieth the truck at the time and i, ve got a bent jack now that won, t close and i shoulda had a jack stand below which i usually do if i, m gonna be undernieth the vehicle.tell ya the truth, i really don, t want anything as i, ll go get another jack but your customer relations employee at southern park mall in boardman ohio was very rude!!! by by the way, i have had good success with my craftmen tools which i have many over the years including my boxes.just wanted to let youknow what was going on in the field as i, ve been in the service industry for years. thanx john koch