In November 2011, I received cleaning services for my carpet and upholstery that were substandard. I called in to Sears Home Services one day after cleaning and left message re: stains and dinginess of carpet and upholstery remaining after cleaning was done. I also complained about the technician and his rudeness; I was overcharged(for haitian cotten upoholstery; i have polyester upholstery). I spoke with customer complaint representatives as well as National cusumer complaint. I was given the run-a-round for several months and finally told that they would not return my money, because the services were done. I sent certified letter with estimates from other carpet specialist which was suggested by customer complaint representative. They later stated that I could not receive refund, because the services were rendered. I have experienced emotional as well as financial abuse from Sears and would like justice to be serviced. I am requesting the amount refund in the amount of $218.00 as this is what was paid for the services.