Hello my name is Genoris Johnson, I am a customer of Sears in Inland Mall San Bernardino California. My contact number is 9094956646. I have a warrenty on my washer until 2/2010. I have made several appointment for service for my washer. the first one was 04/02/2010 at 1-5Pm no one showed up. I am disable and I had to rearrrange my appointment for this appointment. Then on 04/08/2010 I spoke to a Jake at 18007327747 were I was transferred to the Service Dept, he schedule me for an appointment on 04/08/2010 between 8-12AM no one showed up. This was very inconvenience to me and my in home care provider. Then on 04/08/2008 I spoke to a Super a name Betty at 18005792395 and she has schedule me an appointment on 04/14/2010 she also gave me an confirmation number 87059915-7108 I truly hope that Sears will uphold their side of the responsibility and come out and service for this overdue service appointment. I would like to Thank You for looking into this matter. I can be reached at the number listed above.


Thanks Again, Genoris Johnson