We bought our front loading Kenmore He2Plus a year and a half ago and it started leaking badly during a recent wash.
I called Sears to schedule a repair. It was an automated line and I was told that a service repairman would be out a few days between the hours of 8am and 5pm.
The repairman showed up and said just for showing up there would be a 70 dollar charge.
He proceeded to do the repair. The washer simply needed the rubber around the opening of the washer to be replaced. He said this was the most common problem.
Something had caused the rubber to not seal completely. He replaced it in one hour or less and charged me 214.06.
We feel this is extremely high for a simple replacement of a rubber seal. Since this is a common problem I think Sears should consider their culpability regarding these rubber seals.
Thank you