I purchase a sears Kenmore 500 washer I did not purchase warranty because I was replacing Kenmore washer which I had for 10 years, I also purchase a dryer and a 20 inch tv the same day. Today which is 4/6/11 I was useing the washer and notice the cold water was not going in the washer. I went on-line to the Blue - Crew which is Sears customer service for repair hoping to get some assittance only to get get an apointment for repair with two options of paying (1) if I purchase a $219.00 warranty for a year (2)Pay $129.00 plus parts. This seems like a rip off when the washer is not even 14mths old. I then call Sears 1-800-469-4663 and spoke with customer rep. who stated he could have a repair out. I ask why was their no trouble shooting to help to resolve the problem he said there was was no tech. on site it seems to me this outrages when appliances can't last any more than a year. Was this washer defected or was it built to last for ashort period of time. It seems that Sears should stand by their products. I then went on-line to trouble shoot told them my problem, was told they thought they knew what the problem was and would tell me for 24.00. What is country coming to.