We had a kenmore fridge that lasted a month after our extended warranty. We called Sears, emailed but no response. Sears customer service has declined and it is not the Sears puts customers and safety first. They do not care about customer satisfaction nor return clients. You will buy from them initially but forget about getting any help afterwards. If the item breaks you have to pay for the call to check it out even under warranty. You get the Philipines for customer service as they outsource their calls so instead of getting customer service you get people trying to sell you parts.