I bought a washer/dryer (stack up) at Sears in Leon Plaza, Guanajuato, Mexico on 6/26/10. When they delivered it it was the wrong one (smaller capacity). The manager of appliances agreed to send me another one with the capacity that I paid for and told me that that new one was more expensive, but he will let me have it for the same price. When I got the new washer/dryer I noticed in the receipt he send me with the delivery people, that the new was cheaper than the one I bought first. The installation was free, but when they came to install it, they could not do it because I was missing a part for the installation. I had called the manager previous to the installation and he gave me a list of the things I needed, but he forgot to tell me about the part that was missing. After almost a month after I paid for the washer/dryer I had to pay from my own pocket a plumber ($600 pesos about $50 dls) to install it.
I have written two complaints to Sears in Mexico, but they dis not respond. Please help me!!! I want Sears to pay me for the installation of the washer/dryer and for the diffeence between the first and second washer/dryer ($888 pesos about $71.04 dls). A total of $1, 488 pesos about $119.o4 dls. Thanks a lot. Ismael Gonzalez ([email protected])