My wife & I bought a sears front loading washer and dryer a few years ago due to our old ones failing after 15 years. They lasted a long time time and were great with no issues. Since we bought the front loading W/D we have had the service man out multiple times for repairs and circuit board exchanges. Why can't they have the new machines last like the old machines.
Recently (last week) we called for service again of the front loading dryer. We were put on a list and are being serviced a week later. After we all had the stomach flu and the baby throwing up in her bed every night, Sears still only said " We"ll see you next week".
We got a call today @ 3:30pm when the tech was supposed to be here and said "we are sorry, but the technician is on another call and won't be able to make it today, we can reschedule for next Tuesday".
What kind of company will put you off the customer for weeks without resolving repair of an item they warranteed? I told him " No way" and said to bring me another dryer. After a few times talking to his Supervisor they agreed to work late tonight and fix the dryer. The tech was here for less than an hour and fixed it. Works great.
Why can't the tech's be in charge of scheduling. They seem to care more for the customer than the Customer Service folks in the office.
I used to buy Craftsman tools and swore by Sears. Now, After years of bad service, I will never shop at Sears again. They just don't care for the customer.