On October 26, 2010 I went to searsportraits.com and tried to order some pictures. When I placed my order I got an error message and the order didn't get completed. Ok, no big deal! I'll order them another day. I wake up the next morning and check my bank account and see a transaction of $27.82 charged to my account with a number of 111-111-1111. I had to call two different 800 #s just to get to the people I needed to speak to. When I finally got through I was told to send my bank statement over and they would have someone look at it and call me back. Two days later I never heard anything so I called them back. I was told the refund would take 7-21 days and if i don't receive it to call back.

Twenty one days later (11/17/10) I didn't receive my refund and so I called the 888 number to find out what is going on. I call on my cell phone and was on hold for 20 minutes. I called from my work phone, was on hold for 27 minutes until Kristy tells me, "I'm sorry we can't find anything and I'll be sure to forward this to a supervisor and have someone contact you." Thirty minutes later I get an email from Pam stating, "We are so sorry, cc system is not letting IT Dept submitted, may I mail you a check for 27.82 for this amount." When I try to respond back to the email I get the mailer deamon response stating the email address is unknown and my message can't be sent. So I go back to the website and let them know that I wanted my refund 21 days ago. I

On 11/19/10 at 1:30 pm EST I get a call from Pam giving me every excuse in the world as to why I haven't received my refund and they will mail out my check and says will that be ok? I mean, do I have an option?

Well its December 2nd and guess what I have no refund!! I have been on hold waiting to speak to someone for the past hour and no one has answered the phone. We I search to see if I can get another contact number the numbers don't work or the websites just refer you back to the same email address where you can send a message to a customer service rep.

I have been in customer service for the past 8 years now and have never treated any of my customers this way. This is the WORSE service I have ever received from another company and I have yet to receive any type of resolution. DO NOT! I repeat DO NOT order any pictures from this website! I actually intend on filing another complaint with the better business bureau and will be cancelling my Sears card.