Dec 7, 2007 I purchased a Memorex 32" LCD HD television with the extended 3 year warranty . This TV needed repair which I dropped off at the repair center at the Greensburg, Pa store . According to my service agreement I was entitled to a loaner . I went to the electronics department as instructed by the lady who I spoke with on the phone . I was told by a sales associate the they do not do that and referred me to the department manager . He said he would make copies of my agreement and would call the service center for authorization and would call me the next day. Which I never received any phone call from him . I waited the week for the repair. I dropped the TV off on July23, 2010 and was told it would be ready July 31.2010. I received an automated phone call at 8:15 am on July 31 stating that my TV was ready . I went to the pick up area of the Greensburg store and was told that my TV was not there . Your company has lost a long time customer ( since 1982 ) .
I have been working retail for many years .You NEVER LIE to a customer . If I am not able to get my TV back I expect to be reinburst for the one that I dropped off for repair.