Before replacing my dishwasher, I did a lot of research and found that most companies have done away with the "rinse and hold" feature. I use that a lot and wanted it. It took a lot of research to find one that was rated well and had all the features that were important to me, but I settled on the Bosch SGE63EO, even though it was more money than I had originally planned on spending. Sears website stated clearly that this model had that feature and they were the only company in our area that carried the Bosch line. I went to the local Sears and asked to see it in person and was told they don't carry it, but "they all look alike anyway". I knew far more about the various models than the guy who worked on the floor from my research...not a good sign. When it arrived, I find that it does not have a "rinse and hold" feature at all AND Sears has no customer service dept that I can tell this to, to try and rectify this and save someone else the same problem. By that time, it was installed in my kitchen..