I bought a Craftsman 54 inch lawn tractor in april of 2009, and within 2 months it broke down. a technician came out to service it, and discovered it was manufactured improperly with a bent frame. He advised Sears, and myself that it be replaced. I fought with Sears for two months on having the tractor replaced, and finally they did so. about a month after repklacing the tractor, it broke down again. The same technician came out and serviced the tractor, and it ran properly again. The winter passed and I used the tractor approximately three times. I stored the tractor in my garage as I always do, and went to use it again. When I did, it would not start. I contacted the service department, and they told me I would have to wait about 2 1/2 weeks for a service. I explained to them that this is unacceptable, and that my lawn cannot be left unmowed for 3-4 weeks. Finally after fighting with them on the phone for about an hour(also being hung up on once), they agreed to come out between 1pm and 5pm of the next day(5/26/10). Coincidently, they did not show up, and at 5:05 pm, I received a call from Sears stating the technichian could not make it. I then called Sears today(5/27/10), and spoke with a woman in customer solutions, who told me that it was a forced appointment and the tech could not make it because he did not finish his route. I explained to her that I felt that they pretty much lied to me and just told me he was coming, so I would leave them alone. I then explained to her that my Grandmother worked for Sears for 30 years, my father has been buying Crftsman products for 40 years, and that I have now been buying Craftsman products for a year now since I have been a homeowner, and that I will never buy a Craftsman product again. She was silent for about ten seconds as if she did not know what to say. Suddenly she told me she was sorry I felt that way, and that there was nothing that could be done. I asked her if there was anyone who I could speak to, that could help me with my problem, and she told me that she was the highest person to speak to. I asked her if she had a boss, and she said she had a manager, but he did not take calls, or return calls. Nice huh? Finally she agreed to force another appointment in for tomorrow(5/28/10) from 8am - 12 pm, and she could not promise the tech would definitely get there. I think I know whats going to happen...Do you have any advice for me?