Seiki vinyl cutters seller of vinyl cutters / plotters which are cheap and don't work but for a month or two months at most. They do not stand behind their products at all. They charge outrageous prices for shipping ($65.00) If the cutter arrives and doesn't work and you want a refund, your expected to spend an additional ($65.00) return fee plus an additional 10% restocking fee of around $40.00) which is subtracted from the refund = Other words, you'll have spent $170.00 just getting a REFUND for a vinyl cutter that was shipped to you non-working!!! And on another note, if you get a cutter, open it up and decide you don't like it... we'll you can forget the 30 day money back guarantee. It clearly states in the fine print that it must be returned unopened in new condition. So if you use it at all. They will say it's used and will keep your money and the cutter. So don't be a fool and waste you time or money on a seiki vinyl cutter!