During the recent flooding in Houston, I used Servpro of Bellaire to help me with the flood damage. The owner, Christina is a mess. She has to be the strangest, most difficult to understand, pushy, used-car salesman type person I have ever spoken with! She makes no sense and she seemed like she was on something and just kept saying the same non-sense over and over. The crew was all nice and very courteous. I asked about a supervisor and was told that he was on vacation and the interim supervisor Donald or Don or Donnie something would be by to check on things. He never appeared nor returned any of my phone calls. In my advice, do NOT use this company for ANYTHING! They are extremely unprofessional and I am lodging a complaint with the BBB and calling their corporate office. However, given some of the other complaints listed on this site about Servpro, I doubt it will matter.