I too was duped by this company. Was charged shipping for the free trials for the acai berry and the colon cleanse. Then was charged $79.95 from acai berry - called and canceled without any problem. Refund was credited to my account within a week. Then was charged $78.84 from colon cleanse. When I called to cancel the customer service rep was quite rude and was only going to refund a portion. Then two other charges were made from fit-fac.com in the amount of $19.95 (had no idea who that company was). When I called to get that refund the customer svc rep said they weren't authorized and a supervsr would have to call me back but, of course, they didn't. So I called the fraud/loss dept at my bank. They called each of the companies (with me on the line) and the full refunds were processed immediately. Once I involved my bank, I no longer was given the run around and the refunds were issued - the rep's were even polite. Amazing, the difference in attitudes when there is a man on the phone with you saying he's from the fraud dept of the bank.