after several tries I finally got through to the cust svc 800# spoke to an agent who was useless and hard to understand. I was asking for status on my shpmnt and why the the cc# which goes through my bank has not be charged yet, because according to their email cnfirm on the same day i ordered stated would charge x number of $ that day, it still has not happened. The agent i spoke to stated they do not have the ph# to shipping dept. for me to call, asked for a superv and was adv by the agent she could not assist me with info i was requesting. I stated to the agent when he came back on line that if you cannot provide with with more info I want to cancel my order. The agent stated i could not cancel the order as it was in shipping dept. I got so flustrated that i hungup. Now i really have second thoughts about this company and their cust serv really needs alot of improvement .