On July 23, 2010 I tried to pay my bill online for the first time. I enetered all of my account information and recieved a confirmation number for my $4.36 payment. On August 2nd I recieved notice in the mail that the account number enetered was incorrect. I was unable to pay my bill online or by phone due to a 60 day hold on my account. When I spoke with Keith, a supervisor at Shell Credit card processing, he told me there would be nothing he could do to reverse the $49.00 charge that was on my account due to a returned check fee (there was no returened check- only an online ayment that did not go through). I now owe them an extra $49 over a $4 balance. This is unacceptable to me and I have closed my account. I believe their online billing practices to be exorbitant and unfair.