Departing from LAX to Dallas should have been an easy ride for us, visitors from Sydney, Australia. Unfortunately because of a very RUDE and UNHELPFUL employee who called DENIA, the trip became unpleasant. My wife and I requested to get some help with the automated check in machine but she was so rude who refused yes officially refused to help us.

I could not believe what we have been going through. This must not been an American hospitality. I will never ever fly with this dodge airline again. Southwest = worst ever customer service.