I have precious little time to write this complaint, but I am so financially hurt, I've got to warn you...
WARNING: IF YOU want to TRY ON SHOES FROM SHOEBUY.com BUYER BEWARE!!! Featured Paper-like "fall out" shoe linings wrinkle when trying a shoe on. Shoebuy says then shoes not returnable!! (Amazing since these linings are cheap to replace). DON'T TRY ON THE SHOES IF THERE IS ANY POSSIBLITY THEY WON'T FIT. And to date, SHOEBUY DID NOT PRINT MY Customer REVIEW about shoe design &mfr. defects ON THEIR SITE. Will they print yours? Do you honestly think only five people reviewed a shoe? Do you think every shoe received 4-5 stars by customers? Do you honestly think no one reviewed a shoe since last May?? Do you think Shoebuy is going to utilize "server space" showing complaints? With the current cost of doing business on the web, and product imports, do you honestly think the shoe sent to you by Shoebuy.com will be worth $99 bucks???
(At best it is difficult to judge shoe fit and value from a tiny photo on a website.)

Have you already been burned by Shoebuy.com? Did Shoebuy.com leave out your helpful review?
If you care about people, one recourse I suppose is to Twitter/Text/TELL at least 50 PEOPLE a year YOU CAN'T SHOP WITH CONFIDENCE AT SHOEBUY!!! You know, tell your postmaster, your Fed Ex guy, your UPS guy, your classmates, etc. Maybe your church newsletter will let you put in a small warning message. (When a company does harm, the result is citizen activation--that's a
Public Relations 101, rule of thumb. Does Shoebuy.com not know that?) So, take heart.
You can warn people in your garden club, bowling team, carpool, etc. Tell them when it comes to
shoe defects, people on this site say Shoebuy.com will ultimately refuse a refund. You say the shoe is uncomfortable, Shoebuy.com says it is comfortable. You say the shoe is glued together badly, Shoebuy.com says the shoe its not. You say the shoe cuts into your toe, heel, whatever, Shoebuy will say it doesn't! *Tell people they can not try on the Shoebuy.com shoes and expect a refund! Shoes and packing and paperwork must be returned undisturbed. Save all! So my hunch is they have a "no return" deal with their vendors, even though Shoebuy advertises in bold print "free return shipping".
I sure didn't see a " don't try on" policy or "don't open packaging" warning prior to my purchase. YOU CAN NOT SHOP WITH CONFIDENCE AT SHOEBUY!! Don't trust Shoebuy.com. (Sad, doesn't all marketing success depend on forging a relationship of fairness and good faith?)

(Also for a fee, Complaints Board removes Complaints from this Board. BUYER BEWARE!!! ) How many complaints have been removed already??? (I sure hope one of you has
a chance to benefit from this review before its removed because I don't want my $90 loss to be for
nothing).

Shop at a dept.store--they allow you to try on floor samples and more. I sincerely hope this is a helpful complaint. I wrote this review because I think most people can't throw $85-$199 out the window and still not have wearable shoes. Mostly, I don't want those folks with few resources to lose them.

Misleading advertising. Advertised special of "20% off your order" but at the purchase point discount was denied. I called customer service and they said the discount did not apply to "some brands". I asked them how to determine that. They told me there was no way to determine ahead of time and that "it" adjusts at the end of the order. How convenient for them! I was only one click away from processing with what I thought would be 20% off!

I ordered a pair of New Balance shoes. When I received them they did not fit right so I returned them. After almost 2 weeks I had not received a credit yet UPS showed that Shoebuy had received the return. When I called they claimed that I had worn the shoes and they were sending them back to me and I would not receive a credit. I did not wear the shoes, I simply tried them on inside then returned them the next day. What a scam!

Purchased a pair of shoes from shoebuy.com, reviewed bank statement and a debit from by bank account from TLG GreatFN8 appeared, when I contacted they advised it was from 20% purchase from shoebuy.com. Contacted shoebuy and they advised a pop up would have come up on their website, advised them that there was no such pop up and that would have not been authorized anyway, per shoebuy, unfortunately there is nothing they can do.

I purchased a pairs of shoes from www.shoebuy.com on 4/27/09 and didn't get a chance to wear them within the time they were purchased due to the fact I was moving out of state.

When I finally wore the shoes to a function, the right one was visibly a size too big and too wide kept falling off my foot. Unfortunately I was months out of the 90 day return and exchange period but I took a chance and called customer service anyway.

I spoke to James in customer service, and honestly informed him about the situation by telling him when I purchased the shoes and that I wore them once and the issue with the shoe. I was told that if the shoes was defective I could send them back and would be refunded my funds minus shipping and handling. I asked for a return label, and they said I wasn't entitled. I kept calling and the company grudgingly emailed me a label which I used to return the item.

I checked frequently to see if they received the shoes until they finally did and was told by a male customer service representative they were looking them over and in 48 hours someone will call me. That call never came.

Almost a month went by and I heard nothing so I called to check the status and was told that they mailed the shoes back to me. I was stunned, since I was not informed of any decisions made about the shoes and asked why was I not contacted? I was told by James that they did not examine the shoes yet. I was a bit upset and explained I was given a different story 3.5 weeks prior.

I pride myself on being honest and straightforward, and before returning these shoes I had four people look at them on my feet and watch me attempt to walk in them just to be sure I wasn't imagining things or being unreasonable. Yet this the reply that I received.

Dear Ms. ________,

Thank you for your patience while the review of the images were
underway. Unfortunately, upon our review of the returning shoe, the
results of this comprehensive review determined that the condition was
not related to a manufacturer defect. As the condition of the worn shoes
was not a manufacturers defect, we could not accept them back and they
were returned to you as is.

As it is this and our other policies that allow us to continue to offer
the vast selection, free shipping of orders to our customers, great
prices and other features, thus we cannot make any exception to this
guideline within our policy,
(see: http://www.shoebuy.com/sb/customer/benefits.jsp#returns).

As we recognize this may not be the conclusion you wanted, we hope that
it brings some clarity to our policies and guidelines.

Sincerely,
James Hunt
Customer Service
1-888-200-8414
[email protected]
www.shoebuy.com


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I honestly wish the photos were smaller so I could attach them to this complaint. It is very obvious that one of the right shoe is way larger in length and width. I am unable to upload the 3 pics they took of the shoes because the max size is 2MB.