Signature Hardware Reviews
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philfloridabuckeye
March 15, 2011
Returns / Warranties
DO NOT order products from this vendor. And don't believe the reviews online at Google, PriceGrabber, etc. Most of them seem to be completed by a marketing agency hired by Signature Hardware to promote them falsely.
I purchased a high-end tub which cost over $2, 000. I opened the crate about a week after receiving (I was traveling) and it was severely damaged. They told me that I was entirely on-my-own to fix it and that they would not stand behind their products. Sadly, I later reviewed the reviews closer and LOTS of other people had similar problems with products being shipped that were corroded, tarnished, dented, etc. They just don't stand behind their products. It really stinks.
If you buy from them, you need to understand the risks here. I think you're better off dealing with a reputable vendor that treats customers fairly.
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Mjschall
September 21, 2010
Would not accept unused merchandise
I purchased 3 identical items from Signature Hardware. I only used one item and it proved unsatisfatory but took over 30 days to demonstrate it's inferior workmanship. I did not even ask for compensation for the inferior product but I just wanted to return the 2 unused, unopened items. Signature refused to accept the unused items and refused to even discuss options. Communications requesting access to management have been ignored. Every other online vendor from whom I have ordered have either returned the purchanse price in cash or have given credit on other merchandize even months after the orignial order. Now I'm stuck with 2 useless items and I'm out the cash.
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