I called Ahead Nero tech support and was notified that it would cost me $1.29 per minute of service. I was charged $71.00, which equals 55+ minutes. I was on for less that 10 minutes. There are numerous similar complaints at other websites, so this is clearly not the the first time this has happened. I am an individual, not a company, so I hope that you will still consider my complaint valid. My email address is [email protected].