I'm not one to go on websites and complain because I know people make mistakes, but this company really is a scam, and you should be aware that though you send your phone here in good condition, they can make any excuse up in order to not buy your phone. I'm very sure they'll resell it anyway, and if I were a crook, I'd do that too. I sent in a charged Blackberry that I stopped using because I switched providers. These people said that the phone wouldn't accept a battery, which has never been the case. The kicker is that they charge 10.00 if they think your phone is not working. Save yourself the egg on your face and try another company.