I had compliants about service and canceled my account. When I went to transfer my domain name to another web hosting company Simpova locked my domain name and has refused to release it so I can tranfer it to another company. Eight years as a loyal customer, several complaints from me about service over the last 3 weeks and and look what happens.

Don't complain to Simpova and expect to get good service, they keep and lock your domain name as punishment.