Our goal at Sinfulshoes.com is to always provide a fast, secure and pleasant shopping experience with a diverse and exciting shoe selection for our customers. If for some reason, we ever fall short of this goal, we always hope that our customers will contact us directly and let us know. It saddens us to hear that our customer was not satisfied, but we can't address an issue if it is not brought to our attention. We would never take payment and not fulfill an order. That is dishonest, unethical and not how we do business. We offer a toll free# that is available Mon - Friday 8am- 4pm and we are always happy to speak to all of our customers with any and all concerns.