I received the product in May with big disappointment. Bottle does not pump properly; No brochure, and it smells. I returned the product immediately for refund. They have confirmed the receipt of the returned product and told me refund is in process. After two months, they claimed credit card refund cannot be processed (but they can charge!), Be very careful with this! They told me they were going to send me a check, one month gone by...two months, three months...They use "Check is in the mail" several times...Now, it is October. Be very careful with this site!!! I am not the first one to file a compliant. They tend to use different excuses to avoid a refund - different people to deal with the refund, tell you redund is in process, so on...