Ok no joke, I buy a pair of there lowrider headphones in the mall and after two days the headphones just stop working. I take them back to the mall and the guy says I have to send them back to the company. So I fill out the RMA request and wait a week for a response pay to have them shipped to them and dont hear anything for about a month, try to call for 3 days finally get someone on the phone to help me and guess what??? As soon as I get off the phone with him I get an e-mail saying my product will ship in a few days well that was on feb 17 and it is march 5'th and still no headphones. I have been trying to get someone on the phone it is like you have to remind them that they are here to serve you and babysit them. If my headphones come in in packaged plastic I will be trying to return them to anyplace that will accept this garbage back.