I used Small Animal Delivery this past year just before Christmas and will never use or ship my puppies by ground again! I was totally disgusted with this Norm guy as soon as I saw him drive up in a MINI VAN! As soon as I looked into to van tears flowed and I was sick. It was nasty, he was nasty. Mr. Norm looked road hard and put up wet! The dogs were crammed into this van like sardines. I was sick for 4 days and couldn't eat or sleep till I knew my puppy was delivered to his new owners. I felt guilty for putting my puppy into this guys van. He left on a Tuesday I believe and didn't get there until 3 or 4 days later. He did not answer my calls all day the first day and didn't hear back from him until the third day. This man has turned me against even trying to ship puppies by ground. I was trying to avoid flying and putting the puppy through more than they needed to be put through but will not think twice about flying over ground shipping ever again! Thank god my puppy was well vaccinated and I sent water, a water bowl and food. Who knows if he ever saw any of that food or water. He was very plump and healthy when he left my care. I have never felt so much guilt in my life.