Ordered 2 simple vacuum belts. Never received the product. Left messages on the 2 phone numbers they had listed on their website. When I called, I never, ever reached anyone. Always got a voice mail with no message or name on it. I also e-mailed them. Again, no response. What an outfit! I sure wished I would have done some research on this company. Who would have known that a vacuum supply company would be nothing but a rip-off.